Terms & Conditions

The Contractor – the person or business undertaking the works & The Client – the person or business instructing the works (and in so doing, and accepting the quote, agrees to / accepts the following terms and conditions.)

1) ‘Notice of the Right to Cancel’ the client has a min. 14 days to cancel the contract (in writing) from acceptance date.

2) Direct Drives reserves the right to charge £120 + VAT for contracts cancelled within 24 hours of the agreed start date and time.

3) The quotation/estimate is valid for 90 days and takes into account any ‘value’, monetary or otherwise, the arisings may have unless stated otherwise.

4) All works will be in accordance with the current British Standards where possible unless specified otherwise. Dimensions specified are approximate and, wherever possible, will be to the nearest appropriate pruning point.

5) It is the responsibility of the client to warn the contractor of site hazards that may not be obvious during the contractors risk assessment. Costs to the contractor resulting from lack of such warning may be billed to the client. The contractor accepts no liability for damage to any structure below ground surface, the responsibility remains with the client or their agent to inform the contractor of such a structure. Injury or damage occurring to plant, equipment or staff will be the responsibility of the client should information not be disclosed.

6) In the event of a variation to the quotation as a result of:

          a. Amendments to works required prior to arriving on site

          b. Changes in site / ground conditions since the original visit

          c. Additional works requested / required whilst on site the quotation will be revised accordingly, either electronically in advance or in a hand written form on the day of work, with agreed amendments signed by the contractor and the client.

7) On completion of the works, an invoice will be raised and payment is required within 14 days OR payment is required in full on completion of the quoted works (unsatisfactory completed jobs MUST be immediately notified, in writing / by email, to the contractor or within a minimum period of 36 hours). If no payment is made within the agreed time or the 14 day period then a £40+ VAT admin charge will be added on a weekly basis until payment is made in full.

8) Direct Drives has £5 million Public Liability Insurance and a copy of the certificate is available on request. We will operate in accordance with good industry practice, their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)

9) Direct Drives will undertake the works as scheduled but is aware of / may be constrained by ecological and wildlife legislation including:
          a. Wildlife and Countryside Act 1981
          b. Countryside and Rights of Way Act 2000
          c. Conservation of Habitats and Species Regs. 2012 (amendment)
This legislation requires us to assess the impact of the works which may result in works being delayed as a result of nesting birds, roosting bats or similar being present.


Customer reviews

Thank you very much for the professional paving job that you and your team recently completed on our driveway and the area in front of ours house. We are very pleased with the appearance of the finished surfaces and the quality of the installation.

We were particularly impressed by the thoroughness of the preparation and the skill and speed of the block layers. We were also impressed that the whole job was completed in such a short space of time; you and your team certainly worked hard.

We would also like to thank you for your advice on the design and the choice of colours for the blocks – we appreciate your patience!

We are very happy to recommend you without reservation to future clients and for them to come and inspect this example of your work.

Peter Barnes